Xenetech Engravers
Software glitches poor service don't buy products

For all you xenetech owners out there. Here is yet another neat problem the xenetech rotary software has. This works for my crappy xot25x50 table. Set your multiple plate size to 25x50 and your size of single plate to 3x5and grid cut out 0. Now make the 3x5 the box read for example purposes 123 and the hit page down and fill up the page. Next go to File/export click... On export give the file a name and choose save type as. Plt click save... Does you program crash as well?

So here is the scoop after calling xenetech and being told they are experiancing a high volume of call... You will get this message every single time you call them no matter what. Then you will told that a tech will have to call you back. This is a average of about 2hrs. So while you are waiting for them to contact you, youre on downtime.

I brought this problem up with Ben who asked me to email him the file. Ben called me back and admitted that yes he saw this program crash and that the programmer is aware of the problem. File exporting is a simple function I bought this software with the expectations that the functions in it will work properly.

I called back a week later to find the status of this glitch and was flat out told by Ben that this is not something they will fix and send to me! So here I sit with a company who claims to be the best in the business and they have a program that can't even export a file! They also sell a rotaty driver that allows you to use caflinks engravelab! A far superior program than xenetech... But wait they programmed it so that you cannot control your router by color!

Whats the point in that ahahha I have figured out how to reprogram it so it can read by color... If anyone needs this info contact me. This is just the first glitch i have to report i will be posting other joke issues with xenetech...

By the way if you want faster customer service GET THIS you can paycan you believe that they are saying that they will treat the paying customers first and that all the other clients that have already purchased this product will just have to sit and suffer. Buy a kern laser they are incredible and you get a human on the phone and they work with you right then and there

Company: Xenetech Engravers
Country: USA
State: Louisiana
City: Baton Rouge
Address: 12139 Airline Hwy
Phone: 2257520225

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