MateMedia
Mate Media - FriendTools - Friend Tools Overcharged ripped off and ignored by any customer service means

I recently was in need of an automated commenter to reach my myspace members. I came across FriendTools almost immediately with some searching. The price seemed right at ~$30.

First I downloaded the trial software, which conveniently had the commentor feature disabled, so I was unable to verify if it actually worked or not.

The rest of the program looked good, so I purchased the program for ~$40. I am not sure why I was overcharged ten dollars, but this is the least of my concern.

I waited a day for the registration key, which is actually just a file that goes with the software. I opened the program and things looked good. The first thing I did was attempt to initialize the friend commentor feature.instantly I recevied error messages from the browser. After multiple events I decided that my version of Internet Explorer may be too new, and that there was some sort of compatibility issue.

Upon trying to unistall Internet explorer 7, I had trouble. The program would not completelt unistall, and after about 3 hours of trying to clean up the mess, I thought it was time to do a complete fresh install of everything.

I backed up all software and important files and reset the computer to factory specs. When I reinstalled the program, it suddenly did not work. After a little investigating I noticed that my machine ID had changed, and I concluded that the registration key file works off this ID.

I thought it was ridiculous that I could not reinstall my OS, etc. Without losing rights to the software that I purchased. I decided to file a service report with the company that asked why the program didn't work and about the change of machine ID. After 2 days of waiting I was instructed to buy another key for $10! The rep did not answer my question and told me to spend more money!

I was furious and sent an email to MateMedia. No response. I called his toll free number multiple times and left a few messages. No response.

After multiple hours I figured out that his software relies on the hard drive volume ID to verify the key. I found software that allowed me to change my ID, and I changed it back to the original number.

The program opened back up in registered mode. With the prior version of explorer installed the program still failed to operate correctly.

I downloaded another trial version of another automated program and noted that the URL the program uses is one word different than the one on friendtools. The problem wasn't the browser; the problem is that FriendTools uses an out of date URL. And they are still selling it!

I feel victimized and I am not sure what to do.

Brody
Sacramento, California
U.S.A.

Company: MateMedia
Country: USA
State: Florida
City: Miami
Phone: 8773097521
Site: russmate.com

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