Cingular Wireless
Phantom Internet Charges at 2 AM on Phones That Never Use Internet

I just read a complaint on here from a consumer with my exact same problem. Yesterday I received my cell phone bill and it was higher than normal. Upon investigation I noticed $17 worth of internet usage on both telephones. My husband and I DO NOT use the internet on our phones, nor do we download ringtones. So I thought, okay, did I accidentally hit a button or leave the internet on unknowingly, than when I looked I saw the usages and the times. Totally outrageous! Every single night on my telephone, at 2:18AM and 2:19AM - there was usage along with other miscellaneous times, aside from when I'm sleeping, but also while I'm at work, etc. Etc. It is very scary that they can do this to my bill. I called, and YES I have to now cancel the internet capability completely from my phone to 'supposedly remedy' this problem. Sounds like, from the other post I read, I will be stuck paying the next set of bogus charges, as apparently they will not give me two credits in a 12 month period? I was told by Cingular that it was impossible for the charges to appear without actually logging on to the internet via the phone, and I guess they are implying that someone is sneaking into my bedroom every night to log on at 2:18AM or perhaps I am sleepwalking, as they offered no rational explanation or apology. As to the 'cingular employee' that responded to the other victims testimonial - Get a life, you are just like the rest of the thieving company, you do not know, and cannot say we are incurring these charges from 'downloading ringtones' you sound naive, and like a crook, just like the BOGUS charges!!!

Company: Cingular Wireless
Country: USA
State: California
Site: cingular.com

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