Cingular Wireless
Charged $1169 for Six Data Transfers Totaling 39 MB on Text-Only Phone

I am writing this complaint, just in case this has occurred to anyone else. I have used the same phone for 6 months, SMT5600 Smart Phone. When I first got the phone I was on the internet a lot, but soon found it to be more of a hassle than functional. The first month on the internet I did not surpass the 1 MB allowed. After that I only used the phone for text messaging. Last month I had 6 data transfer charges totaling 39 mb. This appeared as an $1169 charge on my phone bill. I called and insisted that these were no my charges and to review my usage that they can see I do not use my phone for internet. One of the charges was at 1:45 am for 16 megs that cost $502. There were three more that day from that time on. The representative stated that it must be when I was online the phone was continually refreshing the web page. I told her that was impossible, as for one my phone auto disconnects after 1 min of idle. I have over $1100 of charges for 6 individual data transfers that they refuse to take off my bill. I am putting it out there just in case someone else is rail roded. What can I do? There is nothing I can do, except pay it. Or have a negative mark against my credit. Which is spotless, never paid a bill late in my life. (neurotic that way). This happen to anyone? Have any suggestions?

Company: Cingular Wireless
Country: USA
Site: cingular.com

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