Verizon
Rebate Form Discarded Over Missing Code Though Filled Out at Store
- 08-17-2006
- 6
Electronics and household app.
Do not rely on a rebate by mail... Let me tell you what, I purchased two Razors in the local Verizon store. He handed me a couple of rebate forms and helped me fill this out. So, I mailed it. And about 8-9 weeks later I call to follow up and this is what I was told. Sorry sir you didn't include your 12 digit number from the box's... I said check again I did all this at the store... Guess what they told me I need to go back to the store have them print out my original receipt and hopefully it tracked my 12 digit codes for both phones.
See here is my issue, Verizon tells me they discard the rebate forms if they feel it's not filled out correctly, this type of business is very poor and time consuming for the consumer. My issue is with Customer Service and today's environment. The money was never the issue for me, it was the simple fact that as large as Verizon they should be employing graduates not drop outs to lead their company.
Company: Verizon
Country: USA
State: Oregon
City: Portland