Verizon Wireless
Insurance claim on Treo refused because it was bought elsewhere

I won a brand new Verizon Treo 650 from my work back in February and when I got the phone I purchased the insurance and I was told by a Verizon Representative that the Treo would be fully covered. Well the phone stopped working in May and when I called about having the phone repaired or replaced the representative at Verizon would not honor the insurance since the Treo was not purchased directly from them, it was purchased at a company called Wireless toys, they told me some story and told me there was nothing they could do for me.

I've been lied to so many times by them, I even had to call three times just to get my money back for the insurance I paid every month. They have told me all kinds of stories every time I call they have some new creative excuse as to why they will honor the warranty.

All I wanted was a replacement phone and they will not do anything for me, I'm stuck with a broken Treo. I have been with Verizon for nine years and I will never do business with them again.

Company: Verizon Wireless
Country: USA
Phone: 8009220204
Site: verizonwireless.com

  <     >