UMAX Technologies, Inc
Umax scanner lids are defective

HERE IS WHAT I SENT UMAX:
I own a UMAX Astra 1220S flat bed scanner, and the tiny plastic hinges snapped off of the top when I simply opened the top to scan a document. From looking at these tiny pieces of plastic I assume this is a common problem. Can you help me?

HERE'S WHAT THEY SAID: Thanks for your email,

If your scanner is in need of repair, you will need to contact us by phone at the below number. As per the warranty card which is included with the scanners, our scanners purchased new come with a one year warranty on parts due to manufacturer defect. (LIKE THEY WOULD ADMIT HAVING A DEFECTIVELY DESIGNED HINGE)

No RMA can be issued by e-mail. All RMA's must first go through
troubleshooting by our technicians. You will have to call UMAX technical support at the below number for further troubleshooting and possible RMA.

The cost of out of warranty repair depends on the nature of the repair, costs of the parts, etc. However, all out of warranty repairs begin with an $85 non-refundable diagnostic fee ($127.50 for scanner and transparency adapter) to determine what is the problem with the unit. Once a determination has been made, a technician will contact you regarding the price for parts, labor, etc. (NOTE: NOTICE THE DIAGNOSTIC FEE IS NOT COUNTED TOWARDS THE REPAIR!!!) In addition to the diagnostic fee, parts and labor, you will also be responsible for shipping costs to our Fremont, CA facility and back to you. If you would like to set up an out of warranty repair, please contact us by phone at the below number.

Wow get the $85 non-refundable diagnostic fee.
My point is that the lid hinge is junk, the lid is huge and heavy and hangs on two tiny pieces of plastic that is 1/16 of an inch thick and snaps clean off of the lid under very very minimal usage.

Good luck to you all if you have a umax scanner!
If you don't have one, don't buy one!

Company: UMAX Technologies, Inc
Country: USA
State: California
City: Fremont
Address: 3561 Gateway Blvd
Phone: 2085527980

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