US Bank
Rewards item shipped differs from Wi-Fi DVD player ordered

I used 11,900 US Bank rewards points for a Sony Blu-ray Wifi DVD player. According to US Bank these 11,900 points are worth $ 238, - On their rewards website this item was described as a W-Fi DVD player with the SKU Number 64884.

On my rewards points statement the item that I ordered posted correctly "Sony Blu-ray Wi-Fi DVD Player" but when I received the box with the item the shipping slip only talked about a Sony Blu-Ray DVD Player (without Wifi), however the SKU was the same: 64884.

I called US Bank immediately and told them that I ordered a Wifi DVD player and that the item that I received was different from what I ordered. They transferred me to their "Awards Headquarters" but they refused to talk to me or to provide a RMA number for a return.

I went to one of their branches, explained the situation and asked the lady to escalate the issue. She was rude and arrogant and was not even willing to call her supervisor. The only answer was "We don't have anything to do with this, nothing we can do about it."

Company: US Bank
Country: USA
Site: usbank.com

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