Verizon
Wireless Ripoff Idiots, lying, theatening, harassing, POOR customer service!

They sent me the wrong phone and customer service computer was unable to correct the order.

On the third day of my "15 day trial" period. I called cust service to report poor/unacceptable audio quality.
Their response was to tell me their computer "BACKDATED"
my start date and my fifteen day trial started the day I first called them. They then threatened me that I was in a two year commitment and they would sue me for the early cancellation fee if I didn't comply.

I then ported my # back to my previous service.
I then noticed a bill for $265 dollars in the mail.
Called and reminded them of their Satisfaction Guarantee policy that I would only be liable for time used and porting cost. Also that the fifteen day trial is FCC rule starting at the time the phone is activated by the customer.

I now get daily calls from their Financial Services Goons
asking me when I am going to pay them $4o dollars.
After seven days I have yet to receive a bill in the mail. They will sometimes call me several times a day.

Five times I have walked into a Verizon store only to leave frustrated and accomplishing nothing.

I will never do any business with these Verizon idiots.

Company: Verizon
Country: USA
State: Washington
City: Bellevue
Address: Po Box 96088

  <     >