Samsung
Galaxy S3 16GB died suddenly and dealer refuses free repair
- 01-22-2014
- 52
Electronics and household app.
Model is GT-I9300. Samsung has no contact-us option to reach headquarters when customers have a problem with their dealers... All contact-us emails get routed back to the local dealer, which is hilarious
My phone went dead suddenly while in my suit jacket pocket
It won't turn on
I read online and it is confirmed that the S3 16GB is dying due to a memory fault
My warranty expired in November (less than 2 months ago)
Everywhere Samsung dealers are fixing those phones with this sudden death syndrome for free no question asked even if the device is rooted, too (I read that on many forums online), everywhere except Jordan and some other countries where Samsung dealers do not give a fly about Samsung image or their customers
Samsung dealer in Jordan is refusing to fix my phone for free and wants me to pay $230 for a mother board (that is the price of a new Android phone)
I asked Samsung dealer in Jordan to give me a written report and they refused they said: "We only inform you what's wrong on the phone"... And all what they say is: "the phone motherboard is busted" any half brainer can open the phone test it and reach that conclusion... But why is it dead?!! They get upset when I ask them why the mother board is dead!!!
I don't know how a worldly company like this gives its dealership to such an unprofessional, rude company like that in Jordan
Company: Samsung
Country: USA