LG Appliances
LG washer - LG Plasma TV

Just purchased top load LG washer, top of the line. Delivered and installed Wednesday, the day before Thanksgiving. Very first load of laundry in the machine, and it breaks mid-cycle, leaving the tub full of dirty water. No service available Thursday which is understandable because of the holiday, however Friday goes by... Nothing. Saturday/Sunday, weekend, nothing. Monday we are told to expect a call 'first thing' in the morning. 3 pm finally get a call from LG. They are perplexed as to why I didn't want a 'repair' to my brand new machine. I was willing to accept only a replacement. Finally they agreed, and informed me it would arrive on Dec 12... 10 days in addition to the 4 days I've been without a washer. I then informed them I no longer wanted the broken washer or a new one, I wanted to return the machines and purchase something else. Finally, after waiting on hold, and then being told they would call me back. I was finally informed they would take back the washer, but not the dryer. Why would I buy a washer dryer 'set' and only return one? If I return shoes because the heel broke on the right shoe, I don't keep the left! The customer service rep was very short with me, as well as his supervisor I asked to speak with after a somewhat heated exchange. I will never buy another LG product again, and if I can, I will return the refrigerator we purchased at the same time as the washer/dryer.

Company: LG Appliances
Country: USA

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