Samsung
IPhone Hotline App Review: Worst Customer Service Ever!

I bought all samsung appliances from Best Buy in October and didn't start using them till Dec. When my kitchen was finished. While cooking a piece of chicken in a frying pan my stove popped and cracked. A week later they send someone out who only took pictures to upload. I called customer service the following day to follow up due to the fact they said I can NOT use my stove. They told me it's not covered and they won't repair it! It's cracked from front to back with a slight splinter in the crack which I believe when I moved the frying pan over when I heard the crack it splintered the crack. My range is spotless and there is not a scratch on it! I take very good care of my appliances! I am totally frustrated!!

Company: Samsung
Country: USA

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