Samsung
Cracked dryer drum - Samsung Dryer Model DV218AEWXAA

It's been almost three years ago now that we bought a new Samsung front load washer and dryer. After a little over a year we had the drum crack in the dryer on the weld line, Samsung replaced it. Well, then after a year and two months the same thing happened again, at first Samsung said they would replace the part but not pay for the labor, but when we actually tried to get them to do it, they said they wouldn't do that either as they had said the wrong thing because it was two weeks past the warranty. We have called numerous times and talked to many different people at Samsung with the same answer, we can't do anything for you. Obviously this is a defective product, who has even heard of this happening once, let alone two times in a three year period. I will not buy any more Samsung Appliances and their custormer service really stinks...

Company: Samsung
Country: USA

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