Cricket Wireless
Customer Service Gives Runaround and Free Months Not Credited

Do the customer service people taking calls at the 1-800-CRICKET number really not know what they are talking about or do they intentionally try to give you the run around and 99% of the time eventually disconnect you? I am completely frustrated with them and figure I'm going to just have to cancel all 3 lines and go with Boost Mobile. Everytime I call I get either nowhere or different answers, none of which resolve my problem and each call much too time consuming. I would not only not recommend Cricket to anyone, I will probably go out of my way to discourage their service. In fact I will probably search someway to voice my problem/opinion as loud as I can. I paid 6 mos svc in cash in advance, was told you get free month for every months prepaid. The store I bought the 3 phones went out of business and Cricket says I have to go back there, I have a balance due. I havent gotten my free 2 months service yet. Time to write off my losses and go with someone more reputable?

Company: Cricket Wireless
Country: USA

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