Hewlett-Packard (HP)
Unable to order replacement ink after long chat and call delays

I have been using HP at home and at work for a number of years. As the CFO for a company of over 5,000 I am responsible for deciding what computers/printers we buy. After today I will start to phase out all HP products. The customer service on line and on the phone was the worst I think I have ever seen.

All I was trying to do was order replacement ink which I have done multiple times but today the system simply would not work. Live chat was useless and finally after wasting 30 mins of my time She told me a rep would call me and get it sorted. 2 hours later and still no call. Finally I called and spoke to a supervisor and after another 45 minutes the issue still was not resolved and I was unable to order the product. No apology acted like they did not even care.

I can't do business with a company like this very disappointing.
All we were looking for was 901XL black ink for a small printer. 4500 wireless.

Guess repeat business means nothing to this company. You think you have us once we purchase your product? I don't think so everything becomes obsolete and needs replacing which is what will happen to every printer and computer we have that's made by HP.

(disappointed/disgusted at treatment)

Company: Hewlett-Packard (HP)
Country: USA

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