Toys R Us
Worst Customer Service Eve

Worst Customer Service ever... My daughter got a 199.99 imaginariam dollhouse from toys r us for her birthday, after spending 2 1/2 hours putting it together (Lousy Directions) pieces were broken and/or missing. I called the only number I could find. The person took my info said it would be a few weeks but someone would get back to me. I missed the call and was left a number to call back. I called within the hours stated was put on auto "perpetual" hold for about 40 minutes then I hung up because the open hours had passed at that point. Next afternoon I spent another 40 minutes on auto "perpetual" hold again to have a recording come on and say "there are no agents available" and get disconnected. What kind of crap service it that. I will no longer be shopping at Toys R Us I can assure you that and it's a shame because I have a lot of children in my life but I can get toys elsewhere closer to home that actually have customer service. Because the item in question is so large and it took alot of time to put together I was not going to take apart to return for a new one.instead after the holidays I will toss it in my truck as is, return it for cash back and promptly go to elsewhere for their similar item. VERY VERY DISAPPOINTED, not that they care.

Company: Toys R Us
Country: USA

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