Nextel
Ripoff

November 9

TO:
Timothy M. Donahue, CEO
Nextel Communications
2001 Edmund Halley Drive
Reston, VA 20191

FROM:
Arthur

Dear Mr. Donahue,

The world thrives on communication today, which is why I'm so upset with the service quality at Nextel Communications. Quite honestly, I'm furious about this issue. Just for the record, here's my telephone information: XXX69.

Here's my complaint: I just came aboard with Nextel after 12 years with Cingular. I liked the way your CSR handled himself and he assured me I would be very well taken care of.

This attitude on the part of your CSR motivated me to make my final decision after looking at several other companies. Customer service and quality are my specific needs! I told your CSR what my specific needs were, and stating I work with doctors therefore I have to be available 24/7 and that I am pleased with the battery life of my V60; I need great reception, long talk times and great customer service he then recommended the i530 and that this phone would meet my needs, you have highly trained staff and put my complete trust in him. He stated this is the phone for me!

I took the i530 home and the next day I was very disappointed with the life of the battery it barely lasted half a day. I went back into the store where I purchased the equipment and was then told the i730 would meet my needs with longer talk times and better overall phone!

I was very dissatisfied once again the following day after being told this would solve my problems.

I went shopping the day after and stopped in at a corporate store only to be told the phone WOULD NOT MAKE ANY DIFFERENCE! I was told it was probably that the CSR just wanted to make a sale! I was outraged at this point. I was hoodwinked and taken advantage of! This is absurd and unacceptable.

I'm not surprised, and do you know why? I've been very dissatisfied with your company as of now. Despite this problem, I might continue using your company for wireless service. And I'll definitely tell other people about my negative experience so they can avoid it in the future.

Here's what I'd like to see happen: Based on the event list mentioned above and the dishonesty and wasted time I would like to be offered a credit towards the following to make up for this runaround and disastrous event: A phone that will meet my needs (battery life, reception and quality) or the following:
1) An extended life high Milli Amp Battery that lasts more than half a day
2) A dual charger for the unit and an additional battery
3) A keyboard

I hope you get back to me soon.in this age of modern communication, seemingly simple things should not go unresolved. I'll expect a response within 10 business days.

Sincerely,
XX

CC:
Ken Calvert
Barbara Boxe

Company: Nextel
Country: USA
State: Virginia
City: Reston
Address: 2001 Edmund Halley Drive

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