Square Trade
Deceptive description of services offered ripoff

I placed a bid for 4 telephones on Ebay april 04 on april 5th he had asked for the Canadian Address so he could send the shipping cost, I paid in full on April 9th through "paypal" payment in full in 6 days.

May-14-04 21:03: 35 PDT "homes34" leaves negative feedback 3087927541 B
Complaint: E-mail buyer weeks for payment, made excuse about personal problems, etc., etc. At the time of leaving negative feedback hasn't shipped the items I have paid for, he took nearly 2 months to shop after being paid in 6 days.

Square Trade charged my credit card and then I recieve Emails form them as Follow

Fri, Aug 06 8:53 AM (PT) Dear Mr. Jones and Mr. Taylor:

My name is Sallie Allen and I am the SquareTrade Mediator assigned to try to help you resolve the problem concerning an Ebay transaction.

Thank you both for agreeing to use mediation to try and resolve your disagreement.

-Mediation is a way to resolve problems by agreement.

-I am not a judge and I do not decide the outcome of your case. Any outcome is wholly determined by you.

-As a mediator, I do not find fault with anyone or place any blame.

-I do not give legal advice or represent either party.

If we reach a point where an agreement cannot be reached, I have two options.

* The first option is to suggest a possible solution. I will only make such a suggestion after I have permission from both parties.
Whether or not to accept this suggestion will be up to you.

* The other option is to close the case. You would then be at the same point you are now.

I will be asking you for information to help me understand the situation and to explore possibilties for settlement.in order to help you resolve this as quickly as possible, I ask that you respond to any questions within 48 hours.

Mediator
Tue, Aug 24 5:09 PM (PT) Dear Mr. Jones-

I have continued to try to contact Mr. Taylor but as yet I have not had any response.

Unfortunately, if the other party does not wish to participate in mediation I cannot force them to do so - mediation is a process that is voluntary and requires the willing cooperation of both parties in order for the problem to be resolved.

Thus, if I do not hear from him within 3 days, I am afraid that I will have to close the case.

Sallie Allen
SquareTrade Mediator

Square Trade doesn't tell you anything in reference to their services until after they have taken your payment and by then is to late realizing they are offering little to nothing for their fee

James
St Thomas, Ontario
Canada

Company: Square Trade
Country: USA
State: California
City: San Francisco
Address: San Francisco California 94105
Phone: 4155411050

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