University Of Phoenix
Finacial Aid rip off

I was enrolled with the UoP for about 6 months. During this time, there were several issues that came up with some information provided to me at the time of signing up to attend the online university. Well, needless to say after multiple attempts to get my issues resolved with the release of my financial aid as well as me through the department of dispute management, I am now resorting to this.

Contacting my financial aid advisor was a nightmare. Emails or calls do not get returned, at least not when you are trying to withdraw from the university. Before then, they were the friendliest people you could find. Now to the reason I have to file this report.

I reside in LA, and was trying to certify in LA to teach. The UoP assured me that I could go through their master program with an add on for certification and they would follow the guidelines to meet LA requirements. After 6 months of being in the program, I learned through the LA cert counselor that this was not the case. While I could get my master through UoP, LA does not consider them to have an alternative certification program, therefore I would have to take more courses at another university to certify in LA.

Okay, so I called them to inquire and was told that I agreed to that at the time of acceptance into their university. The question is why anyone would agree to pay such astronomical fee to not achieve the desired result. So I started to do some research and found another LA college that I could attend. The problem being that it is taking the UoP more than 2 months to release the preapproved amount for the loan, which is keeping me from going to another university. I have not contacted Sallie Mae to see if there is anything they can do to have the funds released and applied to the new university since there is concern with the credit that remains on the account with the University of Phoenix. I am willing to and maybe forced to contact the lender to get this issue resolved.

These are the two letters sent to the dispute department along with the email sent to my financial aid advisor. I am hoping you all can assist with getting this resolved, or giving me other option for resolve.

I thought you'd be interested in this item from University of Phoenix:

Http://www.phoenix. Edu/about_us/contact_us/dispute-management.html

Emailed at 9:16pm on May 30

This is my second attempt to contact your office for resolution to my account. My IRN is 9027239248. As per my previous email, my account with your university has yet to be closed since my last class which ended on 4/6. I spoke to Veronica Cornejo@602-383-7041 on 5/26@3:00pm.in this conversation, I was advised that my financial aid was in the process of being released and the refund on the account also processed at that time. It was recorded that it would be done at latest by the end of the week which date was 5/29.

After checking my account today, I see that it is still open and nothing has been done to have my financial aid released or my refund processed. As per Veronica, she was to call me to give me an update by the end of the week, but of course this did not occur. I am attempting this contact one last time, and will takeother action if not addressed in a timely manner. Please I would like to have this resolved without seeking outside sources, but I will if forced. Can you please email me at asap with a resolution to this matter.

Email sent on 5-23 @ 11:11pm central time to Office of Dispute Management

Web address: http://www.phoenix. Edu/about_us/contact_us/dispute-management.html

To whom it may concern: I have attempted several times to get a resolution for my withdrawal from the university and tied up ends within financial aid. I have emailed, spoken to and emailed again my counselor and financial advisor but have yet to get a resolve. I am seeking a reason for my withdrawal not being processed, I have not attended since the 6th of April, and was advised that the atomatic withdrawal was already in process when I was finally able to speak to Veronica and Rhonda. It was explained to me that within the week I would receive a call to advise that the process for withdrawal and refund processed would be complete. I have yet to get that call, after 3 weeks of waiting. I attempted emailing again, but have yet to get a response. I have a copy of all the emails sent and request that his matter be resolved. This is haltering my acceptance into another university that will better fit my needs. I am also keeping a copy of this for record, and hope to receive a resolution within the coming week. I have sought other complaint avenues and will be forced to go that route if this is not resolved. The summer session is about to start, and I am unable to do so because of your university holding financial aid that is not going to be used. Please get this resolved, I would hate to have to take on a more aggressive approach, but I will if I have to.
Automatic response received.
Thank You

We appreciate your interest in University of Phoenix. We have received your request and will be getting in touch with you very soon. Thanks again for your inquiry.

Veronica,

As per our conversation on 5/6, my account along with my refund would have been processed by 5/13. I have accessed the account, and I have still not had the information updated with my withdrawal from the university or my refund. I need this resolved now so I can register at another university for the summer term. I feel that I was patient in waiting for you to return the call to inform me of the completion of the withdrawal and the refund, but I have not heard from you after waiting an additional week. I need this matter resolved, and would not like to leave the UoP with a poor perception of your practices for students best interest, with that being said I will take the necessary steps if this is not resolved in a timely matter. I would like to be called today atalong with an email confirmation that all matters have been resolved.

Thanks in advance for your quick response to addressing my concerns.

Personal information removed

K j dom
Opelousas, Louisiana
U.S.A.

Company: University Of Phoenix
Country: USA
State: Arizona
City: Phoenix

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