University of Phoenix
Financial

With only five classes left to take, the University Of Phoenix suddenly returned part of my student loan back to the lender. The financial counselor told me the next class must be paid out-of-pocket before they will let me continue.

Wondering what happened to the AZ Grant I applied for months ago, I checked their website. It said I was awarded their grant. Bonnie Gonzales, a financial counselor at the University Of Phoenix told me she could not find any information. I telephoned the office for AZ Grant that day. The representative from AZ Grant told me I was awarded their grant months ago and they have been waiting for the University Of Phoenix to approve it. Then, Brad Beyer, a financial manager at the University Of Phoenix told me told me I might quality for the AZ Grant, but they are still reviewing all the students who signed up for it on their website and my case was undetermined. Once again I telephoned the office for AZ Grant. They assured me I was already awarded this grant. The financial counselors at the University Of Phoenix lied to me about the AZ Grant.

I was also awarded a Pell Grant two months ago. I am currently not attending class because the financial counselor told me the next class must be paid out-of-pocket by me before the Pell Grant can be applied. This is ridiculous.

Over a year ago, while stating my concern over the high tuition, the enrollment counselors at the University Of Phoenix assured me I would be graduating in May. I wish I would have paid more attention to the smiles on their faces. There was no smile on my face, but believing I would have my bachelor's degree in May was just enough to get me to sign up for the program at the University Of Phoenix. Now it feels like a con artist tricked me out of my time and thousands of dollars.

Company: University of Phoenix
Country: USA
State: Arizona
City: Phoenix

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