University Of Phoenix Online
BE AWARE: The University of Phoenix charged me $1,233 for leaving the PHD program

March I decided to take leave from the University of Phoenix. The University of Phoenix temporary leave policy states that students should contact their representative which I did. The process involves contacting the financial aid advisor (Erik Estrada) to complete the paper work for leave. The leave policy permits a student leave for 29 days according to Erik. Erik told me that I would be credited for the course if my instructor gave me a "W" for withdraw. Right before the next course started, Erik Estrada called and said, "The course will be starting soon. I told him, I will not be returning. Unfortunate for me, I was hit with a payment of $1,233.

Erik Estrada explained that the course I received a "W" in would be credited. All of a sudden, I decide to not to return and I have to pay this money.

First if I was credited for the withdrawal and because I was not returning, where did credit go?

Second, the remaining balance on my student loan account was $3,700 (Email from Erik) which was sent back to the lender. Why didn't I get my money from Phoenix?

Third, Erik sent the loan back to the lender, why did he not subtract the money (I suppose to owe) from my student loan?

Fourth, I have searched the University of Phoenix website and did not see this policy. I was able to find information on the Temporary Leave Policy which states, "Any student who finds it necessary to interrupt his/her attendance by taking a temporary leave of absence should contact his/her University of Phoenix campus representative. For students receiving federal financial aid, a change in enrollment, can result in a cancellation or reductions of financial aid funds. Students should discuss any scheduling needs or concerns with their University of Phoenix campus representative."

I complied with the policy and decided after the 29 days, I was not ready to return. I have found another university I would like to attend and my transcripts are needed. The University of Phoenix will not release them because they said I owe $1,233 but no one has given me and answer as to why I have to pay. And I'm unable to locate the policy. Why do I have to pay for that (Be punished)?

Company: University Of Phoenix Online
Country: USA
State: Arizona
City: Phoenix
Address: 3157 E. Elwood Street
Phone: 6023879598

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