MWI Homeworks Plus
MWI Homeworks Galleria ripoff drafted bank account without permission

MWI Homeworks, Galleria, EasyCoups, Connections, 24ProspectPlus, Essentials, Simple Escapes, MWI Homeworks Plus unauthorized charge, failed to refund money owed, auto-enrolled, drafted bank account without my permission Omaha Nebraska...

I was "auto-enrolled" in a "home improvement discount club" and automatically charged $139.95 on 12/17. This charge was posted directly to my bank account without my authorization.

I discovered this charge on 02/07/03 while auditing my bank statement, and immediately called the company identified on the charge, "MWI Homeworks Plus." The automated machine prompted me to enter my telephone number and after a lengthy wait, Tiffany (ID#9997) answered my call.

Tiffany asked for my billing address and then asked what the call was in reference to. I told her that I had not authorized this charge, and requested a refund for $139.95. She said that she would "cancel my membership immediately" and that the credit would appear on my bank statement.

On 3/24/03 I audited my February bank statement and found that no credit was posted. Once again, I contacted MWI, this time speaking with Ashley (ID #9705). Ashley informed me that HER records indicated that my account was credited $95.00 on 2/10. When I told her that I had the bank statement in front of me and that I had received no such credit, she told me that I would need to take this up with my bank.

I told the woman that the charge was unathorized, and asked for a refund in the full amount of $139.95, and she said that she could not give me a refund because her records indicated that I had already received a partial refund. I asked her how MWI got my account information, and she said that "we received your information when our program was introduced during an infomercial."

I then asked her if her (obviously scripted) statement meant that computer software had automatically obtained my account information and drafted it without my approval. She replied "Sir, I cannot confirm or deny that. All I can say is that our billing is done electronically." I then asked for the name of the infomercial company that gave out the information, and she said "No one has that information." I said "surely SOMEONE at your company has it." Ashley said "Sir no one can give you that information. All I can say is that our program was introduced during an infomerical.

After I pressed on for the call center manager's name, Ashley told me "Diane" but would not confirm if this was a supervisor, or the manager of the entire center.

MWI Homeworks Plus continues to refuse to refund me the $139.95 that they took from me wihout my authorization.

Company: MWI Homeworks Plus
Country: USA
State: Nebraska
City: Omaha
Address: 9500 West Dodge Road, Omaha, NE, 68114
Phone: 8774997646

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