Sears Roebuck
Scooters Delivered After Cancellation and Refund Delayed

I ordered 2 scooters from the wishbook and wanted to get

Them by dec. 7. After receiving the 3rd postcard saying

They were delayed until the week of dec. 17th i

Cancelled. The cancellation was done about 2 weeks prior

To dec. 7. On dec. 19 i got home and the scooters were

On my front porch. I called the wishbook 800 number and

Was told i should have refused them when they were

Delivered. I told them i work 30 miles from where i live

And i was not home to refuse and besides i was told they

Were cancelled. I have talked with 11 different people

And have been told 11 different things including the

Customer advocate line. (yeah right!) i used a visa debit

Card and my checking account was debited $466. And some

Change - the scooters went back on dec. 20. I was told

This morning it would probably take at least a month to

Get a refund and no i would not get my shipping and

Handling back eventhough i cancelled the order - i still

Had the right to refuse. So as you can see it is an

Endless circle. I asked the wishbook line for a number to

File a complaint and was told they had no number but i

Could talk to a supervisor there - that did absolutely no

Good. My point is i did everything as i should and i am

Being penalized. The wishbook also told me they were not

Given phone numbers by sears. They were just an outsource

Company that took orders. Needless to say i will never

Purchase another item from this company. I did get

Scooters from sharper image within 3 days of cancelling

With sears!!!

Lagrange, North Carolina
U.S.A.

Company: Sears Roebuck
Country: USA
State: North Carolina
Site: sears.com

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