Direct Tv
Bills Over $120, Not $49, and Missing DVD Player Voucher

We made an oral agreement on the phone to get Direct TV with the first month free, so much a month for 6 months, and a free DVD player. So we signed up and got connected. After we got the first bill, it was over $120, not $49 as agreed, and there was no voucher for the DVD player as we were told. I called and was told they would mail another one.

The second month we got a bill for $134 and no voucher. I again called to get it fixed and got the story that the voucher was in the mail. Two weeks later there was still no voucher. I called and they told me it would be mailed again.

The third month we were billed again for over $120 and still had no voucher. We canceled and told them why: they failed to live up to their contract and they broke it. Now they are charging me $262 for an early disconnect fee. I will not pay it.

Company: Direct Tv
Country: USA
State: Arizona
City: Phoenix
Address: PO Box 78626

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