Direct Tv
$200 Deposit Taken, Installation Removed, Refund Never Returned

On 12-06 Direct TV sent an installer to my home to install their system. By the way, DirecTV had deducted a $200.00 deposit from my bank account. The transaction took less than a day to be completed. By the time the installer was at my home at 8:00 a.m. that Saturday, all financial responsibilities had been completed.

The installer worked for a total of six hours wiring and connecting everything that needed to be done for me to receive DirecTV in my home. This included drilling all up and down my two story home: floors, walls, inside and out.

At around 2:30 p.m. the installer said we were almost finished and just needed to set up my TVs to receive and set my channels, which he did. He went outside and came back in and told me I had to disconnect everything and take our stuff back. Of course I asked why. He said he had no idea, he just got a call that said stop, take everything out and leave. When he finished doing that, he said, here is a number you can call to see what is wrong, I have never had this happen to me before. I asked him if anyone told him why, and he said no, they just said take it out, and that he works based on the job, so this was all for nothing.

I called on my cell phone for two hours while my brother called on his cell phone for the same two hours, never reaching any person who knew anything. The installer waited for about an hour in hopes that someone would clear up the problem. It never happened.

At around 6:30 p.m. one operator from DirecTV gave me a number to contact the fraud unit, which ended up being the next day because she works until 4:00 p.m. When we got in touch with this lady, she said she needed a copy of my son's ID. The account is in his name, my Christmas present from my son since he now works his first job. He told this lady no problem. Copies were sent two days later.

After about a week, I called the 800 number and no one knew anything. On 12-23-07 I called DirecTV and asked them to just deposit my 200.00 back the same way they took it out. No response. On the 29th I called and asked again to be refunded my deposit. Nothing.

In January I started e-mailing the customer service department three times. The week of the 22nd I finally got a response to call Ms. K. What did I get? Her answering machine.

So I called 800-531-5000 and spoke to a human (Fran) and told her the story again, for the 9th time. I told her I want no services of DirecTV, just my money back. She had the nerve to tell me the computers had just gone down but should be up in an hour, so they told her, and she would make sure that my deposit was returned.

I asked for the address and name of the headquarters of DirecTV and the next in line above the Vice President. She knew no names, of course, and gave me an address that I do not know is correct or not: P.O. Box 6550, Greenwood Village, Colorado 80155.

All I want is my money back...

Company: Direct Tv
Country: USA
State: Alabama
City: Birmingham
Address: P.O. Box 6550
Phone: 8005315000

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