Westgate
Inn cottages differed from website with flea bites and no refund

I was referred by a friend for a $99 weekend stay in the Westgate Heritage Inn in Williamsburg, VA. The pickup on their website appears to be a very nice hotel. However, when we arrive at the Hotel, the registration staff told us that we had to go to another location about a quarter mile down the road.

The other location turned out to be an Old Heritage Inn cottages and these are dumps. The rooms were filled with an old stinky, mildewy aroma, and the carpet was flea infested. This was evidenced by numerous bite marks on my wife's legs.

I filed an immediate complaint with the company within 2 minutes of checking into the Hotel room and was told that they could not refund the $99.00 dollars that was charged to my credit card.

This is a classic false advertising using the bait and switch method. This company should not be allowed to treat unwary customers in this way. If anyone know how to combat this please contact me at the email address listed in this complaint.

Company: Westgate
Country: USA
State: Virginia
City: Williamsburg

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