Universal Accounting
100% Iron Clad Guarantee A Big Scam! Ripoff

On July 26, I purchased Universal Accounting's Professional Bookkeeping Course online for $1885.00 (financed at $145/month downpayment of $145) and the Professional Tax Course financed at $79/mo for 12 months plus downpayment of $79, total of $1027. The 2 courses altogether cost $2912. This was after I spoke with a customer service rep who assured me that I can get a full refund of the purchase price if the materials did not meet my expectations.

After watching the accompanying DVDs and checking the course materials, I found that the whole course did not have the structure and foundation that I was looking for to make a successful Accounting career so I called Universal Accounting sometime in August to let them know of my desire to return the materials as they did not meet my expectations. I spoke to Courtney Sellers and she told me that I have to finish the exercises from the Professional Bookkeeping Modules before I can return the materials.

To satisfy this exercise in futility, I did the practice work in Modules 1 to 3. Module 4 was about setting up my own bookkeeping business and marketing my bookkeeping skills and since I have not the skills nor the desire to open one, I feel this imposition is not only ridiculous but downright insane.

Without a bookkeeping or accounting career, the Professional Tax Course is useless so I left the materials for that intact.

On Oct. 17, I returned both PB and PTP back to Universal Accounting. I emailed Courtney Sellers about the return and she emailed back saying I will have to ask for a Return Authorization Number before I ship the items back. What a drag! I told her I already shipped the materials back and why didn't she inform me about this when I first called her of my desire to return the materials back in August. I also searched their website but there was no link anywhere for returns and how to go about them.

Long story short, I received an email from a certain Bryan approximately 2 weeks after I shipped the modules back telling me that "during our review we noted that Module 4, the Supplemental Packet, and the entire PTP course were incomplete". Because of this I do not qualify for a refund and they were returning the materials back to me.

This person who did not have the gall to sign his surname and contact numbers in his email had the audacity to tell me that because I did not acquire a return authorization number, he will charge my credit card further for shipping the products back. He also threatened to burn the materials if it is refused and returned to Universal Accounting BUT that I will still be responsible for the monthly payments and will send me to collection if I defaulted.

I flatly refuse to accept any materials back from Universal Accounting. "Bryan" can burn it which goes to show the true worth of these modules which they're demanding thousands of dollars from me for.

I have also just received a letter from a certain "Ken" from Customer Service saying basically the same thing. Again, note that these people sign their messages by just their first names. No contact numbers either except the generic numbers on the letterhead of Universal Accounting.

It is evident from my experience and from reading other people's bad experiences with this company that their 100% Iron-Clad Guarantee is a scam to perk up sales but they never really intend to follow through with it.in his letter, "Ken" said, "we structure the guarantee this way because we know that after the person has seen and completed the course in its entirety, he or she will recognize its tremendous value".

Well, I've seen the course and determined that it is not for me. What part of it can't you understand? Why do you have to push it down my throat? Your products should sell for itself and it may be valuable to some people but you have to respect others like myself who do not see any benefit in them. That was the reason for your guarantee - to get people to try your product, and then maybe make a career out of it.

Stop scamming people. Be honorable for once and honor your guarantee.

Company: Universal Accounting
Country: USA
State: Utah
City: Salt Lake City
Address: 5250 S Commerce Drive
Phone: 8009150855

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