Sonic Pay
ECare Customer Contact Centers ripoff Charging NSF charges even if loan is paid on time by Alternate pay methods Winnipeg Manitoba

Recently I needed extra money, I had used Sonic Pay once before so I used them again. I recieved the money, that took longer than they claimed but I did receive it. Where it started was late Sept my bank account had been comprised and I had to close that account do to the Fraud activity and open a new account. I contacted Sonic Pay to advise them of the problem and make arrangements to pay what I owed them. I wasn't able to make account change due to the fact that it had already been sent out for payment processing. Okay I could understand that part. What I couldn't understand is that they only except either Western Union or Money Gram as alternate payment. Now here's the catcher to it all, even if I had sent the money by either of they're alternate payment methods and payment made by due date, I would still be charged with NSF charge times 2 (because the take it out as two withdrawal not one). So regardless if I paid them on time or not I was going to charged for NSF charges. I attempted to work with them with no results, asked for a supervisor, explained the problem to the supervisor and basically told I had to pay for those charges, I explained that's not right if I paid the amount due on time I shouldn't be charged for NSF. I asked to speak with the supervisors manager told she was as high I could go. I asked again to speak with her boss/superviser again told she was as high as I could go. I explained that all I wanted to do was make my payment and not get charged for NSF in which I had no choice but to close that account do to Fraud activities. I offered to give account Number to the new account so they would still get they're money or pay them by alternate methods. The payment could be there by the due date. All I wanted was someone to override they NSF charges. Again told I had no choice I had to pay the charges regardless and that no one had authority to waive those charges. I stated that someone higher always have that authority. Again refused to speak with anyone higher, and I said we weren't getting anywhere and I needed someone higher. I was told again that she was as high as I could go and that Management will not talk to customers. I faxed in a letter from my bank verifying what I said and a letter expaining my problem and how I could'nt get any help from them. A few days later I get a call from account manager Kathy Roth, she started out nice but turned on me as I tried to explain the situation again told I had not choice, I had to pay for the NSF Charges even if I made the payment on time, I explained that not right I tried to resolve this matter in good faith I contacted you to set up arrangements to not pay the NSF charges and was refused that option. I never refused to pay amount owed just didn't feel I should have to pay for a NSF charge if payment had already been made. Ms Roth basically told me it's my respesponsablity because I closed the account. I explained to her that was due to someone trying to withddrawl large sum of money unauthorized from that account I had no choice but to close that account. I attempted to to work with you all about this but this company has no customer service about them that are willing to help anyone. Basically I got screwed by them because someone tried to steal from me. I was able to stop one thief but Sonic Pay was the other thief I couldn't stop, either pay the additional charges or suffer credit problems for several years.

Company: Sonic Pay
Country: USA
State: Delaware
City: Wilmington
Address: 433 Main St 3rd Floor

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