Apex Alarm
Dishonest Billing Practices Accounting Discrepancies ripoff

I had their alarm system installed in the fall of 2006. I have fallen behind on payments and was called. I had received various bills in the mail all with different payment information on them. Some even stating that all I owed was the current month. I was contacted in March and informed that there had been a problem with my last payment going through. I was told I owed $57.99. I authorized this payment to be made.

I then received a call in May informing me that I owed over $200. When I asked what that was all for they could not readily tell me. I requested to be sent an accounting of my account showing where payments were processed and where they were not. I was refused. I reiterated - You are telling me I cannot receive a written accounting of my account. Ivan then hung up on me.

I called the 800 number and spoke to another customer service person and explained my question. They then started looking at my account and was as confused as I was. It took us over an hour to figure out what was going on. We then both came to the conclusion that I owed $239.94. He told me I should pay over $100 immediately that it would look better and then we would make arrangements to catch up. I was called back a few days later and asked how I wanted to bring my account up to date. We made arrangements and he verified it should be an effective arrangement. And we arranged for a payment to be made after June 1st.

I just received a call this morning from Anderson, Crenshaw stating that Apex Alarm had sent my account to them and I now owed the contract cancellation amount of $1081. I asked when he had gotten the file he said May 30th. I told him I would have to call him back because I needed to look at my budget and took down his information.

This afternoon I received a call from Apex Alarm wanting to make arrangements to keep my service active. I questioned them about being sent to Anderson, Crenshaw. I was informed that his boss must have decided he did not like the arrangements we made so he accelarated the contract to fully payable. I then requested to speak to his boss because if could not guarantee me the arrangements we made would be acceptable I wanted to speak to a person who could. I was informed it was not possible to speak to his boss. I reiterated - I want to speak to someone with more authority than you to insure this does not happen again.

He told me that was not possible but that he could discuss my account with his coworker. He came back and informed me that he and his coworker had agreed that if I could pay half of all I owed at this point they could reinstate my account. I told him that I could not make that payment and that I still wanted to speak to someone over him. He said I just did and this is what he authorized or I could talk to Anderson, Crenshaw.

I said so you are telling me that the only options I have are to pay you over $200 today or deal with the collection firm. He said yes. I said so you are telling me that I am being threatened that if I cannot pay you over $200 today I will have to deal with the collection firm. He said Maam your options are pay me the amount today or deal with Anderson, Crenshaw. I told him again that I wanted to speak to someone over him and he said that is not possible and was I going to make a payment today. I stated that I wanted to speak to a supervisor and then he hung up on me.

Company: Apex Alarm
Country: USA
State: Utah
City: Provo
Address: 5132 North 300 W
Phone: 8002165232

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