Office Depot
Ripoff Fraud Deceit

I too had a problem with Hewlett packard and Office Depot.

I purchased a compaq laptop computer, which supposedly came with 2 rebates. #1 was for $30.00 and #2 was for $150.00.

Well I received the $30.00 rebate with no problem then about a a week before the second rebate period time limit was up, i was told that my $150.00 rebate requirements werent met (said no upc was enclosed) Well I immediately said B.S. And mailed them another copy (same paperwork as first time) And then I received no response for over 7 days and the only reason I received any response at all was I sent an email and placed a phone call to the rebate center. At this time I was told that my paperwork was received too late now and i was SOL ie: so out of luck and I would not get my rebate.

Problem 1 Now on to problem 2 I have the computer in front of me with a sticker on it with all the specs. One of which is the amount of RAM Ticket says 512MB, However the computer says 128MB. I Immediately go on line to HP live help site and that is where all the trying to confuse me starts however they are not talking to a person who has no knowledge of computers, surprise to them I am very computer literate. Well I was told that NO my model only shipped with 156mb sorry I cant help you but thanks for contacting us. Well I called HP and finally got ahold of someone I could understand (broken english) and was transferred, after several calls and hours of my time, to a supervisor who told me "yes we are very sorry. We made a mistake and sent out some computers with wrong memory, and we will send you the aditional stick of memory" Well guess im lucky i knew how to installit or I would be out more money.

I went back to office depot, where I purchased the computer, and informed the manager of what I went through he just laughed, so I went back the next day to see someone else and told the salesman that I wanted to show him something, I brought him over to the display where my cmputer was and showed him on the system screen, how much memory was actually in the system... He got mad at me for knowing this and peeled the tag off of the computer (which had the specs) and said there problem solved and for me to go to Hell...

WOW I told him that he must have known this to react to me in such a violent manner and I reported him to the manager and he apologized. However I believe Office Depot and HP are conspiring to defraud the public with substandard equipment presented as what it is not and then not honoring their rebates

Company: Office Depot
Country: USA
State: California
City: Redding
Address: 525 EAST CYPRESS AVE

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