Alamo Car Rental - Best Western Hotel San Juan Airport
Alamo Car Rental - Best Western Hotel - San Juan Airport ripoff they want to charge me for a night, that I did not stay at hotel

I had a reservation at this hotel for 3/23. I was suppose to arrive at Puerto Rico at 11:45 P.M. Continental Airline flight #1656 had alot of trouble getting of the ground. The pilots shows-up 2 HOURS late, then the plane had to be de-ice because it was snowing. The flight was suppose to take off at 6:55P.M. But did not take off until 12:30A.M. On the 3/24.

I finally arrive at P.R. At 05:00A.M.BY THE TIME I pick up the luggage it was 05:45 A.M. I had a car reserve with Alamo Car rental Company for 07:00 A.M. So I went to the hotel an explain them the situation.

The front desk clerk told me that since my reservation was back up by a credit card I will be charge for the night. I was not able to call and cancelled because i was in the plane from 3/23 6:20P.M. That we board the plane until 05:00A.M. 3/24

Company: Alamo Car Rental - Best Western Hotel San Juan Airport
Country: Puerto Rico
State: Other
City: San Juan
Address: 2nd Floor American Airline Building
Phone: 7877911700

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