Rugs USA
RugsUSA.com Changed terms of Groupon after purchase, HORRIBLE customer service

RugsUSA changed the terms of a Groupon after people had already purchased the Groupon. Also, their customer service is horrible and no one takes any accountability.

Heres my story:

I purchased a Groupon for RugsUSA to buy furniture; the terms of the Groupon did not restrict what it could be used for. My original order with RugsUSA was for a chair. When it arrived, it was damaged. I contacted RugsUSA and was told by RugsUSA to order a new one, so I did. Before the new order shipped, I changed my mind and wanted to order a different chair, so I tried to change the order and was told by the RugsUSA agent that Groupon had changed the terms of the Groupon itself, and that it could now only be used for rugs. I called Groupon to verify this and they advised that this was not true, that the Groupon terms had not been changed by Groupon, that I could still use it for furniture (especially considering the fact that my original purchase, which arrived defective through no fault of my own, was for furniture) and that they would reach out to their RugsUSA contact.

After waiting for a week to get a response from RugsUSA, I get this email from the RugsUSA rep: I apologize for the long delay, we've been extremely busy and our systems were down most of the morning. Unfortunately, my supervisor informed that although your order was placed before the rules changed, any new order would fall under the updated rules. Additionally, you would have to contact Groupon directly to have them reactivate the code.

So I called Groupon and they refunded what I paid for the Groupon; I also forwarded them the chain of emails from RugsUSA so they could see that it was RugsUSA that changed the terms of the Groupon after people had already purchased it and after I tried to place a new order for furniture when my original order arrived defective.

Company: Rugs USA
Country: USA
State: New York
Address: 106 East Jericho Turnpike
Phone: 5162482220
Site: rugsusa.com

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