Groupon
Changing terms of their deals after customers purchase

Sure Groupon may have some good deals (after they rip off the merchant that is providing that deal), but once in a while, they make mistakes in the terms of the deal, and then try to cover it up later by changing the terms even after people have purchased it.

I've had this happen to a recent deal that I purchased. The terms were changed on the Groupon AFTER I had purchased it. It is obvious what had happened just from reading the Question and Answer page for the deal, where most of the concern is the term that was changed. Other customers on the same page had comments such as: "Hi! I bought this groupon maybe 2 hours ago, and I'm pretty sure the guidelines didn't include the "sun-thurs visits only" until now when i checked the site again. Why is there a sudden change in requirements that wasn't in place when I bought the groupon initially? And it looks like the question above me asked about the Fri/Sat usage and someone from Groupon replied that it is valid for fri/sat visits (and didnt comment about the $20 surcharge)...".

Reading some of the other reviews of Groupon, it's not the first time that it has happened:
http://www.missmouthy.com/03/09/groupon-buyers-beware/
http://usacomplaints.com/take2takealot/complaints/changing-the-fine-print-on-a-groupon-offer-666834
http://www.retaildoc.com/blog/groupon-worst-marketing-business/

In the end, I sent an email to Groupon's customer service and they will probably refund it, but changing the terms on a deal hoping that people won't notice their original mistake is just plain shady. Shame on Groupon!

Company: Groupon
Country: USA
Site: groupon.com

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