Sears
Unacceptable Services - TREADMILL

I have been a Sears customer for over 45 years, and have held many service contracts with them for store bought appliances and equipment during that time.in the last year I have experienced an unacceptable practice in the provision of services under my contract. I have to talk to a service center somewhere in Mexico or another latin country in order to obtain a service date, and then it's usually about 4 to 5 weeks in the future. I am given a date for the service, I receive an automated call the day before advising me to remember that the repairman will be here between the hours of 8 am to 5 pm, thereby making me lose a day of work during the week to wait for the repairman. It would not be so bad if the repairman did show up on that date, but then just before or after 5 pm, while I have sat around waiting for the repairman to show up, I get an automated call to reschedule the appointment, without an explanation. That is what I got today, after spending my holiday sitting at home waiting for a repair man who does not care if I get my equipment fixed, or if I have to lose a day from work some other day, because he does not care to meet his work obligation. I had to call an automated system to reschedule the appointment and was advised that the soonest they can send a repairman is Monday January 23 between the hours of 8 am to 5 pm, since I don't have anything to do at the office I can sit around the house all day again, doing nothing, waiting for a repairman who might decide they have done enough for the day and I will be the recipient of another automated call to reschedule my service call. This gallant attitude on the part of a company who prided itself on providing excellent service is an insult to the consumer and a direct result of the outsourcing of US Jobs. It is unacceptable to the consumer, and an insult to the working person.

Company: Sears
Country: USA

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