Sears
Electric water heater-Kenmore

John Lewis
12543 Scenic Dr
Rogers, Arkansas 72756

Saturday, June 9 Sears Home Services
10405 E 55th PL
Tulsa, Ok 74146

Customer Service Dept. It has been over two weeks now and a refund has not been sent as agreed. Since I paid Over two hundred dollars for having this water heater repaired and at the beginning was told that it was a burned out thermostat and again supposedly this same thermostat again burned out which I again was told needed replaced and sometimes you get bad thermostats. The time of replacement was not the full truth received from your repairman. Upon the third call for service and the same thing happened again and the repairman said that he did not wish to replace it again as there has to be something else wrong and he felt that the tank needed to be replaced. He never stated once that this tank caught on fire and the only way I did learn of this fire was when your service repairman stated that he was certain that the main office would not allow a third replacement and that I would have to get another water heater. Still when he told me this I said wait I have a ninety day warranty service call and you state that it is the thermostat but now you refuse to replace it only because there appears to be another problem because you thought you seen water maybe knocking out the thermostat and that you could not really tell because of so called insulation covering the tank. I was quoted over four hundred plus dollars with a credit of what I paid for the first till now repairs if I allowed the Sears store to do the replacement as well as a plumber that you normally hire would replace the tank as this service repairman does not install the pipes or water heaters. When I told him that I could get a tank half the price of sears he said then I would not get a refund if I allowed another company to do the job.in fact your service repairman refused to replace the thermostat this last time because he had lied to me as a dumb old man and that I would never know he had miss-wired the thermostat which almost caused a fire and could have burned my home down with my grand kids as well as the rest of the family living here. Your service repairman never stated that the tank as well as all the wires had caught fire and burned all the wires out that he had replaced and replaced incorrectly. He only lied to me and continued on with this lie in hope that I would never discover it. I never would have either if I had your service department remove as well as install a new unit from your store. The only thing that made me change my mind was the price of the tank from a local area store on tanks. Once I was refused another thermostat as from the so called beginning cause is when I became suspicious of your repairman. Once I had a new water heater installed was I told that the wiring was installed incorrectly and that is why the unit caught on fire and that I was lucky that the whole house did not catch on fire. Your service repairman said nothing what so ever as to any fire plus there was no such insulation on top of the water heater as your serviceman stated he could not tell if water was coming from the top of the tank as most units over time would do. I was also told that as far as the service people installing my new water heater could not locate any water from the tank what so ever. They were surprised when I told them that the last serviceman never told me that the tank wiring caught on fire and the real reason that the tank needed replacement. I am waiting not only for agreed refund but also full refund on new tank since it was not the thermostat but your repairman’s not connecting it correctly or with the wrong item. Since you have not kept your agreement or your word as to refunding as agreed I will take this into a legal court of law for almost causing my home to be burned down with family in it. My total costs for the new tank as well as insulation was $380.87 plus your so called repairs and parts were 139.52 and parts $43.18 and $26.18 for a sum total of $589.75 and the plumbers fee’s of $250.00 for the new tank and pulling the old one out. $975.00 is the full price stolen from me because of your service. I will allow thirty days before filing action for this amount to be refunded then include damages as well as legal fee’s it costs me to get this straightened out. If you feel there was no wrong done then we will settle this for much more I am sure in a court of law. Have any questions please feel free to call me at (479) 372-5147 at any time as I am retired and normally home most of the time. Also your service repairman was told my name is John Lewis and not Yo Landa Reyes that was the owner of this property before I was. I bought this property off of them over nine years ago and also called your service department to correct this change. Again my name is John Lewis and I own 12543 Scenic Dr., Rogers, Arkansas 72756. Plus yes the deed as well is in my name of John Wallace Lewis and the property is paid for in full. Why you people refuse to change the names in your record is beyond me just because the last owners had you install your water heater is real lazy work not wanting to keep good bookkeeping for future customers.

John Lewis
E-mail: lewis1946@cox.net
P.O. Box 755
12543 Scenic Dr.
Rogers, Arkansas 72756
(479) 372-5147

Company: Sears
Country: USA

  <     >