Sears
Poor service!

My father was a Sears repairman back in the late 60's and 70's. He was an actual employee of Sears and back then, a Sears repairman was something to be proud of. What the hell happened? I have replaced every major appliance in my home with a Sears product and have gotten burned each and every time on the back end because of poor service.

My latest debacle was over a water heater purchased about 5 years ago. It has the balance of a 12 year parts warranty on it and Sears makes sure that you have to call them because nobody else carries parts for it. Given that the hours of the parts center are limited, I opted to just schedule a repairman and bite the bullet to pay for what I surmised was just an element that went out.

Since my husband had toyed with completing himself, he got the manual out to look at. One of the first instructions was to drain the water heater and how. Apparently the Sears repairman never read that manual. He walks in, takes the cover off the panel yanks the lower element out, water spraying everywhere, shoves a new one in hands me a bill for $144 for his labor.

I assume this method way employed so he could guarantee a future visit for another repair or to replace the water heater as the insulation got soaking wet as well as everything else inside that paneled area. Isn't that why it's behind a panel, to protect those things from moisture?

I called the service center, but they were clueless as to what I was even complaining about. He didn't clean up his mess and a 4 year old would have taken more care than he did. Don't try to contact Sears directly either, because you can't. That is probably because they are tired of hearing about how piss poor their service is.

Loyalty to my dad and Sears be damned. I will never buy one more thing from them because I can't trust that there will be anything but a headache when it comes time to repair anything. Ripp-off!!!

Company: Sears
Country: USA

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