Sears
Kenmore Elite side-by-side leaking - Kenmore Elite Side by Side

Construction & Repair

We bought a Model 10645423801, Ser # SY5226167 Jan 2 and it was delivered Jan 6. Around the end of the summer or early fall of 2011 we noticed that the brazilian cherry flooring near the left side of the refrigerator built in enclosure was buckeling. I have slider tracking for it, so I pulled the unit out and could not find any wet spots under the unit. Since we have had ice cubes get stuck in the opening and fall our later on, we thought that is what happened. We stopped using the ice dispensor. About 3 weeks ago, we noticed the same area of the floor buckeling again. Again, I pulled it out and could not see anywhere that was wet. Finaly I set up a service call and was sold the Service Smart Protection Agreement. The technician, before he started to take anything apart, was pretty sure it was the condensate pan. He was right.
My contention: A PLASTIC PAN THAT IS STATIC does not crack on it's own. It is obvious that it, from day ONE, either from the factory or by the delivery straps that carried it in the home out of the box from the truck. Having owned my own service businesses for over 35 years, I think that charging a customer $251.99 for something that could not have happened through any fault of the customer in that short of a period is not CUSTOMER SERVICE!


Company: Sears
Country: USA
  <     >  

RELATED COMPLAINTS

Sears
Kenmore refriderator - Kenmore Elite side by side refriderato

Sears
Kenmore Elite Side by Side has too many repair problems Chicago Illinois

Sears
Nothing, but problems

Sears
Delivery fee rebate - Kenmore Side by Side Refrigerato

Sears
Refrigerator Ice Maker Rust - Elite Side By Side Refrigerato

Sears
Refrigerator - Kenmore Refrigerato

Sears
Service Unsatisfactory - kenmore refrigerator - Model 58943 Stainless Side by Side

Sears
Bad refridgerato

Sears
Kenmore Elite Refridgerator - Kenmore Elite Re

A& E Factory Service Extended warranty
Hot Point / GE side by side Refrigerator from Home They refuse to repair my refrigerator for 4 weeks, rude represenatives that hang up