Sears Carpet Installation and Carpet Products
Recycled Fiber Carpet Sheds Heavily After Install, Replacement Not Provided

We had Sears install carpeting in our home October. Very disappointed in Sears Carpet Installation. Two weeks after getting the Nordic Premier carpet installed, which is recycled plastic fibers, it would not stop shedding. I could fill a vacuum bag full of carpet fibers in one sweep of the house. The first two months the carpet fibers clogged my vacuum half way through cleaning and I would have to clean out the vacuum hoses and change the bag. The fibers are everywhere, in our hair, our clothes, our dogs fur, it's in the air we are breathing. We are inhaling recycled plastic full of chemicals. I thought we were helping the environment by installing this carpet in our home, instead I've endangered my family. I called and complained after the first two weeks and was told the carpet was defective and needed to be replaced.

The shedding has not stopped and it's been 4 months. Someone came out from Sears in mid December to assess the problem. They took pictures of the handfuls of carpet fibers scooped up by the guy right after vacuuming. He told someone would contact me shortly. I haven't hear from anyone, I am unable to get a hold of anyone for any updates. I feel completely scammed by Sears. We buy all our appliances there and feel so naive for thinking I would get the same quality with the carpet. I discourage anyone from going through Sears for new carpet. Don't take the chance of getting stuck with thousands of dollars worth of crap throughout your home.

Company: Sears Carpet Installation and Carpet Products
Country: USA
State: Virginia
City: Alexandria

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