Sears
Kenmore Elite Washer - Kenmore Washe

I am very upset with customer service from Sears and the repair people. Ive had my Kenmore Elite washer and dryer for 3yrs when it starts making a loud noise have repair people come out tell me berring is gone out and its gonna cost 987.00 to fix some of it was under warranty so I tell them to order stuff and fix it. It took 5 weeks to get parts in then fixed it on 1-19-11 same day I have to call repair back and tell them after 2nd load of laundry its making loud noise again tell me its going to be a week before they can come back out I fuss and finally get someone out the next day. 1-20-11 tech comes out said pulley wasn't tighten good after couple loads again same thing happens I called back couple days later

Schedule for 1-27-11 to come out but on 1-26-11 Im doing a load and my washer sounds horrible I go in there my washer had moved across floor and there were sparks in my washer. Tech comes out on 27th said stabiler broke and damaged the new tub that was just put in week before. Now I am completely without a washer and guess what the dang parts are on back order. I have 5 kids me, and my husband in my household. Its costing me alot to go to laundry mat. We spent right at 2300.00 for our matching set in November I think its ridicously for the products not to last any longer than that and all I get from customer service is I know its an inconvenience for you to be without a washer. This has been going on since December 14. I am very disappointed in customer services and I believe that if at least one of the many techs that have been out here did there job correctly I wouldn't be without a working washer..

Shelda

Company: Sears
Country: USA

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