Consumers Energy
Customer service

Customers Power switched off my gasoline support without any notice on Monday October 17th; because it ended up, it had been their mistake, an error they couldn't, and can't, clarify. They accepted that it had been their error. I named customer support and after 20 units on-hold got a boss; he explained he planned a "Difficulty" support phone and explained they'd escape "immediately"; 3 hours later, however no gasoline. I named gain, waited another fifteen minutes, got a snippy customer support representative who explained "whether it's not on by 11, it'll be tomorrow someday", and explained that I've to become athome; and it was not my problem! She handled like "also poor, we will reach it when we reach it and never before". I slice the lock with bolt cutters and switched it on myself at 11:15 PM the 17th. It had been chilly and that I require heated water each morning to bath. Positive thing used to donot rely on them in the future; at 7PM about the 18th I went into my garage and also the Customers Power vehicle WAS JUST PULLING UP... So much for "immediately" and specifically for fixing their error.

Obviously Patti Poppe doesnot have it: however, she doesnot require to. Consumers is just a monopoly guarded by politicians; they do not need certainly to offer customer support. Thjey jusy need to behave like they are doing.

Company: Consumers Energy
Country: USA
State: Michigan
City: Beverly Hills

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