Rooms to Go
Furniture is overpriced and falls apart within the first year, and they tell you theres nothing they can do!

We purchased our living room set from Rooms to Go two years ago for over $2000.00. When received it had to send back several times for scratches and cuts in the leather. We finally got a decent one delivered. Then several times the legs kept breaking. I am only 120 lbs and we are barely home, so not sure why legs on a sofa that is over $2000.00 would keep breaking. Then the "leather" is stapled to the frame and all the staples came out of there "wood" so the whole thing is falling apart. The only offer a 1 year extended warranty and say someone will call for an extended warranty. I never received the phone call. Close to the end of my warranty the wired lever used to recline broke. I called customer service and was told i needed to go to the store. At that time i had medical issues and couldnt make it to the store for quite a few months. I finally made it to the store, spoke to a sales associate and he told me to walk around the store to see if i like any other set.

Company: Rooms to Go
Country: USA
State: Texas
City: San Antonio
Address: 707 NW Loop 410

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