Home Depot
Kitchen installation

Home Depot should be ashamed of their business practices. Not only do they oversell what they are doing, they know from the beginning that they will fall short of even a reasonable finished result. Their design was off 3" on both sides of the installation, the measurement, which was taken twice by a very compotent contractor was fine. After calling attention to the overall problem i visited the in store designer who couldn't figure it out and blamed the design program, the same program they use to design all kitchens. Later i was told, after all was said and done, that we need to change the style of the cabinet to correct the size problem, so that told me they knew about it before the installation. The store manager tried to pin the problem back on us by saying we initiled the design and were responsible for the results. Her only part of the process was to insure H.D. Had no culpability. The regional manager did come out to look at our problem and decided that if we picked up half the cost H.D. Could pick up the other half. That was magnanamus of them, however it would only correct half the size problems. Additional calls to the regional manager over 4 months have yielded no reply.

I strongly believe that this company lacks any integrity, there are so many other reliable vendors to choose from that want to do a great job and all it will take is some more time up front to choose one.

Company: Home Depot
Country: USA
State: Massachusetts
City: Westfield

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