Home Depot
"You can do it... We can help" Untrue!

On September 22 we made an appointment with one of the stores kitchen and bath designers, after four grueling hours of working with the designer, we came up with a new full kitchen design and ordered the materials.

We gave the store rough measurements but paid the extra $100.00 for a Home Depot "expert" to come out and verify measurements. We received the new cabinets on October 4. We had arranged for the cabinets and kitchen appliances to be installed by a contractor. We found out that six of the cabinets had been ordered incorrectly based on the original floor plan not the floor plan where the "professional" came out to measure. We also chose a style of cabinets that we liked but only because we were told by the designer that the "clear" glass in them could be changed. We received the cabinets with clear glass.

At first Home Depot was not going to do anything. They said we signed the the order documents so it was our fault. When I asked why the glass in the cabinets were "clear" I was told that it was an oversight by the designer and it would be an additional $700.00 for the glass to be changed. We would have never selected that cabinet design if we knew the glass would not be changed or it would be an additional $700.00 to do it. I explained that I had signed whatever the designer had put in front of me after four hours and that I was not a designer, a contractor, or a cabinet maker. That's why we used their "design professionals."

After fighting for it the store agreed to order the correct cabinets but it would take additional time so we had to put our contractor on hold. On November 19 the new cabinets finally arrived thus our Thanksgiving was ruined.

In the meantime our appliances were also arrived and we had to return the fridge because it had an electrical short. Our kitchen finally got installed December 14 but not completely because the designer forgot to order some finishing pieces which we are still waiting on to be delivered. I will have to say they did add these at no extra charge but still the glass issue is unresolved and Home Depot says that they will pay for half of the glass to be replaced if I take the doors to someone they suggest. I talked with my contractor and he says they are still ripping me off because he could get the glass much cheaper.

Now for the granite that we paid Home Depot to install... They did not install a sub top under the granite so there is nothing but the granite to secure the dishwasher to. The company that Home Depot uses changed the thickness of the granite so they say that's why there was no sub top put down. My contractor does not want to accept responsibility in order to drill holes in the granite nor does the granite company or Home Depot want to do anything, so there is still no resolve.

So here it is January 7 and I still have a kitchen the is not finished. I went as far as to write a letter to the President and CEO of Home Depot to let him know about the problems and how unhappy I was as a customer but have never received any response in return.

At first I didn't want any compensation for the being so inconvenienced I just wanted my kitchen to be what I ordered and complete but now four months later I believe I should see some type of compensation.

In short my advise if your planning a remodel... Go to Lowe's!

Company: Home Depot
Country: USA
State: California
City: San Diego
Address: 3555 Sports Arena Blvd, San Diego, CA 92110
Phone: 6192249200

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