Goodman Manufacturing
Goodman Company, LP Defective Coil within 2 yrs of install, Poor customer service when part ordered

In 2009 we had a complete install of the upstairs AC unit done by ESP services. They installed an Amana 2.5 ton condenser unit. Gsx 130301. On July 7 of this year 2011 the air stopped cooling. Had to get ESp out here to tell us we have leaks in the coil. We paid 157 for service call and 2lbs of freon. Found out the replacement would cost us 900. Shopped around for a few days and found the lowest cost would be 750. The contractor called Goodman on Mon. And requested to pay for a 3 day ship. He had to call them back on Thurs to find out that they could not get the part for another week... No heads up to the contractor or to us the customer while our upper level is 98 degrees daily with fans and where the kitchen happens to be located. Thank God we have a lower level with a different unit that works. Called Goodman's Customer service and Amy pretty much tells us we should have gotten an extended service warranty. Our fault we have to pay so much to replace this. So the website says they make quality products and have been since 1982. When did they stop? Seems the extended warranty is a must have if their products wont last more than 2 years. Next step is BBB then a letter to Consumer Affairs and present CEO of Goodman since they may be bought out by a Japanese Co if they have not already... Wish so much we had the inclination to research this product before we bought it. Showing many complaints. Never buy this system.

Company: Goodman Manufacturing
Country: USA
State: Texas
City: Houston
Address: 7401 Security Way, Suite 100
Phone: 8772544729

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