Goodman Manufacturing Comany, ARS Service Express
Faulty product Houston / Texas

N September I had a Goodman (The model Number: CplE361 Serial Number: *) system installed in my home by ARS Service Express In Myrtle Beach, SC. I took them at their word that the Goodman system was an excellent investment. I paid over $3,100. To have it set up and installed.

Today I just paid out $676.20 for repairs on the system. I was informed that two lines in the inside part of the unit had rubbed together and made a hole which caused all the coolant to leak out. I was also informed that this was common on these units and some didn't last a year. Further I was told that the units were shipped this way and that the Goodman Manufacturing Company as well as ARS know about this problem.

Since both companies are aware of the problem, I find it incomprehensible that steps haven't been made to correct the problem. Needless to say I am very dissatisfied.

I also want to add that I e-mailed Goodman through there website (customerservice@goodmanmfg.com) and the e-mail was returned as undeliverable. So much for their "customer service."

I do have one positive about the entire ordeal. All the techs were professional, polite, and effecient.including the original installers and the service tech.

Company: Goodman Manufacturing Comany, ARS Service Express
Country: USA
State: South Carolina
City: Myrtle Beach
Address: Houston, TX (Goodman)/ 1113 Front St (ARS)
Phone: 8432939999

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