General Electric / Monogram
GE, GE Monogram Overcharged by GE repair for GE Monogram

I called GE Monogram customer care at 800-444-1845 and scheduled a service call for a fridge (Model ZISS480NRISS) that was not working correctly. The fridge cost $8,000 and is just 4 years old. Repair guy comes to my home and 20 minutes later charges me $602.00 The part replaced was part number WR55X10490 (made by EMBARCO for GE) and I was charged $396 for the part. This same part is sold by for just $310 and you can find it on Bizrate and ebay for as low as $255.

I was then charged $90 for labor despite it taking only 2 min (one Phillips screw) to install as well as a an additional $79.99 service call charge. A whopping $170 of labor for maybe 20 minutes? When you call 800-444-1845 to make the appointment you are quickly advised that the $79.99 service call fee will be applied to any repairs that are made. When I called today, it took nearly an hour to get the rep, CINDY (case # 161318168) to credit back the $79.

Company: General Electric / Monogram
Country: USA
State: Kentucky
City: Louisville
Phone: 8004441845
Site: monogram.com

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