GE Monogram
Quality of product and service

I have a 4 year old GE Monogram 42" built in side by side fridge. It has had numerous issues with maintaining cool temp in the fridge and freezer and the unit is serviced 2x a year for this issue (along w / moisture problems, ice maker issues, etc.). This started w / in the first 6months of ownership. I have had the gasket, compressor, air fan, air flow damper, and other parts I do not recall along with the ice maker and water hoses replaced. Today I had the unit serviced again - needed a new air flow damper (how many of those do you need?) because my fridge was a balmy 58 degrees.in the process of replacing the air flow damper some how my freezer lost its ability to maintain it's temp. I called GE service who were quite rude as usual and will need to have another service technician come out tomorrow. Another day sitting around waiting from 8:00-5:00. I asked to speak with a supervisor whom informed me that unless the same part (not same problem) broke 3x within the same calendar year, the product would not replaced and they do not make lemons. I was given Ray Craft's PO box in VA to send my complaints. After reading previous complaints about dealings w / Mr. Price I am quite doubtful I will receive any satisfaction w / Mr. Craft or GE in general. I would advise anyone researching a new fridge to buy anything but a GE Monogram because the product is inferior, customer service is quite curt, and service is incompetent.

Company: GE Monogram
Country: USA
State: California
Site: monogram.com

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