American Home Shield
Contractor added freon without leak check and A/C stopped cooling

I called AHS about my a/c not cooling right. They send you to the same place regardless of what you do. With a wait time of 20 minutes or more.

They told me in Texas these people had 2 days to get in contact with me. They are in Katy Tx. And I am by Dallas. Wow only 350 miles away huh. I complained immediately because this was unacceptable. Tough we will call you and be out. Well! That's customer service.

I got home about 7 Tues. And message on A.M. Saying c/b by 8 or miss out on appointment on Thursday. I called and got A.M. And accepted. I asked for a confirmation as I would have to stay home from work. I received nothing until this guy shows up out front Thursday morning and calls me from out front. He is in an unmarked pickup with a headlight and a accident fresh in front of it. Is this %. Yes Had wrong address on work order. What a surprise. I let him in and he says do you have 60 bucks. I have a credit card. No check. Lol. No no check.

He looks like he had a hard night and proceeds outside with me. To the a/c. Don't leave these guys in your home alone. He proceeds to ask me to open gate and gets some freon from his truck. That is when he added freon. No leak check and apparently no training. It was to much. I could not tell till after he left with payment that it was bogging down my compressor and actually stopped the a/c from cooling at all. I call AHS and waited the 20 minutes again.

They want a report from this crooked company and then will set me up with someone else. I am going to use my own a/c person and consider this a lesson learned. It is to hot in here to play with them. My cat will probably be dead by then.

I consider this a total ripoff. I will not renew and will try to recoup something. But it seems hopeless. You can't call and get anybody to help you.

Oh by the way if you call and order warranty service they seem to get to you very quickly then, but if you talk to them they send you immediately to cu// service. The same place. Lol I just threw all this money in the trash.

Company: American Home Shield
Country: USA
Phone: 8007764663
Site: ahs.com

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