Sears
Kenmore Machine Needed Four Repairs and BBB Closed the Case
- 06-02-2011
- 4
About 4 years ago my husband and I bought a very expensive high efficiency machine at Sears (Kenmore brand). We've had to have it repaired four separate times, with the repairs costing as much as the machine itself.
My husband and I live alone, and the wear and tear on the machine is minimal. We take good care of everything we own. We were simply sold a lemon.
Sears refused to make any effort at righting this wrong. The BBB basically stamped Sears' response with a "case closed" rubber stamp. I'm very disappointed in both of these organizations. Prior to this I had high regard for both. I will never shop at Sears again, and am done wasting my time with the BBB.
Company: Sears
Country: USA
Address: 3333 Beverly Road
Site: sears.com