Sears
Transfers and callbacks never resolve air conditioner service problem

The Customer Service I receive through this company it is worst. I think my new name is " that is not my problem, transfer". All I am still trying to figure out is what department I speak to when Sears' own technicians say, "I can not service your internal A-coil on your A/C unit because the access panel is against the wall, this unit is installed wrong." Even better than the transfers is, "Oh they will get back to you in 24 hours." Why do I have to call every day if they are going to get back to me in 24 hours, which they don't. I am done with all of Sears, if I ever walk into their store that means I am blind and the dog leading me didn't know any better.

Company: Sears
Country: USA

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